50% OFF OUR LUXURY SHEETS! PROMO: SHEETS17

50% OFF OUR LUXURY SHEETS! PROMO: SHEETS17

50% OFF LUXURY SHEETS! PROMO: SHEETS17

50% OFF LUXURY SHEETS! PROMO: SHEETS17

50% OFF SHEETS!  PROMO: SHEETS17

Frequently Asked Questions

Setup and Care:
How do I unpack my new mattress?

1. Locate your Suissly Clean-Cut.
2. We designed this to safely open the mattress without tearing into any materials.
3. Remove the end cap, and pull the rolled up mattress out of the box.
4. Place the rolled-up mattress in a location where you’d like it to unroll and expand.
5. Using your Suissly Clean-Cut, start from one end of the plastic wrap, and carefully slide it across the plastic all the way to the other side.
6. Remove the excess plastic wrap- be careful, your mattress will expand quickly!
7. If you haven’t already done so, place your mattress on your desired location.

Care Instructions

For the Mattress Cover: Spot clean your mattress as needed and let air dry completely. Do NOT machine wash OR dry clean! For the Pillows: Machine wash warm, tumble dry low, using a mild detergent. For the Sheets: Machine wash warm, tumble dry low, using a mild detergent.


Mattress Construction and Materials
How is Latex different from Memory Foam?

Latex is a 100% natural material, while memory foam is a synthetic material (although we do use plant-based polyols in our memory foam). Latex is breathable and tends to sleep cooler than memory foam. Latex is typically more responsive, or in other words, it has a “bouncy” feel. One way to picture the difference would be to compare the material behavior when placing a bowling ball on the surface of each. When the bowling ball is removed from latex, the indentation quickly disappears, while the indentation in memory foam will be slower to disappear. Latex is also less temperature sensitive than memory foam, meaning in cooler ambient temperatures, memory foam can feel firmer compared to its feel in warmer temperatures.

Why are there multiple layers of foam in memory foam and latex foam beds?

The base layer is the foundation. It offers overall structure for the mattress while also providing support for the comfort layers and the sleeper. The middle layer can contour to the sleeper’s body and relieve pressure (thus Suissly’s use of memory foam in the middle layer of all of our constructions). The upper layers provide a variation of support and comfort. The top layer offers the most obvious feel of the mattress and is crucial for how the mattress comfort is affected by temperature and heat.

What is the advantage of using pocketed coils in some of the mattresses?

Pocketed coils are designed for durability and comfort. Because the coils are individual, they provide support in all the right places, while transferring very little motion. This way, you won’t be disturbed by movement from a partner or pet like you would be with a traditional innerspring mattress.

What’s the difference between a foundation and a box spring?

A box spring is typically made of springs surrounded by a wooden frame then covered by a cloth “insulator” material. If you have purchased a traditional innerspring mattress, it would likely lay on top of the box spring. A foundation, however, is typically made with a nail-free design and heavy-duty boards that provide more support for a heavier memory foam or latex foam mattress. The foundation will make sure that your mattress is on a completely flat surface and is elevated to the proper level. Most importantly, a good bed foundation will aid in extending the life of your mattress. A foundation helps absorb the pressure and shock of your body weight and keeps the mattress in top condition for years longer.

What are the mattresses made of?

All of our mattresses are made from a combination of the finest variety of Polyeurothane foams, including viscoelastic foam (AKA Memory Foam) and flexible polyurethane foam, along with premium Latex foam and Pocket Coils (made from tempered steel). Our Polyurethane foams are made using plant based polyols to minimize our carbon footprint and are CertiPUR-US certified. Or latex is 100% natural and renewable. Each mattress model is unique and is formed using a variation of these materials. All mattress constructions include an engineered cover, made from a special blend of materials to create a comfy, breathable, cool sleep surface that wicks away moisture.

Where are your mattresses made?

_All of our mattresses are made in Colorado, USA. We work closely with several US materials manufacturers and European experts to collaborate on enhancements to the overall sleep experience, improving the comfort and meeting our customers’ needs and feedback.

Why do new mattresses smell? Does my mattress need to be aired out before I use it?

Like a new car, you may experience the “new mattress” smell after you unpack your new Suissly mattress, but that will go away within a week or two.


Compatibility:
Should I buy a firmer mattress if I have a bad back?

We encourage you to consult with your doctor before purchasing a mattress if you have a history of back problems. In general, we’d recommend a mattress that offers good support, and such support does not mean the hardest or firmest available. If you have any questions regarding firmness levels, our Customer Experience team is here to help!

Is a firmer mattress always better?

Not necessarily. A mattress that is too firm can cause the lower back to arch and create lower back pain. It is important to choose a mattress based on the level of support it provides for you. If a mattress is firm but lacking support, it can lead to shoulder and upper back pain or a restless night’s sleep full of tossing and turning. If you prefer a firmer mattress, latex foam may be a good option for you. Latex foam is a perfect combination of firmness and support. 

Are the mattresses supportive without being too firm?

Your ideal mattress needs to be supportive but also have a good comfort layer (this is usually a separate pillow-top) so that it provides good pressure relief and is not too firm or too soft.  Even if you prefer a ‘firm’ mattress, the pressure relief component is important – a harmony of support and comfort. Our different models have a support and comfort range that would work wonderfully for almost anyone.

How do I know which mattress is right for me?

The right mattress is one that has a good support system suitable for your body frame and provides excellent pressure relief. Spring system technology has come a long way since the standard “innerspring”, and different combinations enhance the choice. Comfort layers comprise of foams, latex and gels, and an understanding of the benefits of each is helpful. Always allow plenty of time to try out mattresses, and a good understanding of your own needs can be as simple as evaluating your sleeping requirements and patterns.

What kinds of mattresses do you offer?

At Suissly, our mattress constructions cover a wide range of sleep technologies for support and comfort, including a variety of foams, latex, and pocket coils. Our customer Experience Team will take time to listen and understand your particular needs and desires, as well as address any health concerns you may have, and narrow down your selection to find the mattress best suited for you.

Will the pillows help with my snoring?

As far as snoring goes, we hope that our amazing pillows can aid in the support of your head, neck, and back to help against snoring. However, there are medial factors that cause snoring, so it may be a good idea to check with your physician for any underlying issues just to be on the safe side.

What are the differences between a King size and a Cal King size mattress?

The only difference between a King and Cal King mattress is the width and length. 


A King size Suissly mattress measures 80"(l) X 76"(w) X 10"(h) whereas a Cal King Suissly mattress measures
84"(l) X 72"(w) X 10"(h).

King size beds are wider and shorter than Cal Kings which are longer and more narrow.

 


Typically, King size mattresses tend to be more popular than Cal Kings but really, it comes down to personal preference. Whichever size bed fits your needs the best is the one you should go with!

If you would like to purchase a Cal King, please make sure to thoroughly check your measurements twice. We want to ensure that your new mattress properly fits your frame.


Certifications
Are you certified by CertiPUR-US?

All foam within a Suissly mattress is certified by CertiPUR-US. This ensures that our products are made without the use of:

- Harsh chemicals 

- Ozone depleters 

- Mercury, lead and other heavy metals

- Formaldehyde

- PBDEs, TDCPP or TCEP (”Tris”) flame retardants

- Phthalates regulated by the Consumer Product Safety Commission

- Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million)
You can learn more about Certi-Pur-US here.

Is your latex GOLS Certified?

The latex used in our mattress constructions is certified to the Global Organic Latex Standard (GOLS), a new certification available to mattress manufacturers. Control Union Certifications (CU), a globally recognized organic certifier, developed GOLS based on years of experience certifying organic products in other industries, including foods and textiles. This certification ensures that all materials and manufacturing processes adhere to strict and specific global organic standards.
You can learn more about GOLS here


Payment Method
What payment methods do you accept?

We accept Visa, MasterCard, American Express and Discover cards. As a last resort, you can also pay by cashier’s check or money order by selecting this option in the checkout screen. (Cashier Check / Money Order options will not go into manufacturer processing until payment has been received).

Do you offer financing?

Yes! Suissly has partnered with a service called FuturePay to allow customers to buy now and pay later. FuturePay charges a flat rate of $5 per month per $500 borrowed on the outstanding balance. For example, if your FuturePay credit amount is $1299, then you will pay a flat charge of $15 per month. Please note that this does not include principal.  

What is your policy with FuturePay?

The agreement to finance an order through FuturePay is between you and FuturePay and requires a small credit check to determine eligibility.  Learn more about FuturePay by checking out their full policy here.

How do I place a FuturePay order?

All you have to do at the time of check out is to click the financing option. This will take you through a small credit approval process, which is pretty darn quick. Please note that if you plan on paying through FuturePay that you must create the order yourself online. Suissly does not interfere or hold any customer credit data, therefore, the processing of the order is through FuturePay, but your order is fulfilled through Suissly directly. 

Can I split payments?

We are unable to split the total amount of your order between FuturePay and other payment types (e.g., credit card). To finance your order, the total amount would need to be handled in full by FuturePay. However, you can always split your order into two or more transactions. For example, if your FuturePay credit limit only allows for the price of a mattress, you can simply purchase the mattress through FuturePay. Then, make a separate transaction for your remaining items and use a different payment method to complete your order. 

Can I split payments with FuturePay Financing?

We are unable to split the total amount of your order between FuturePay and other payment types (e.g., credit card). To finance your order, the total amount would need to be handled in full by FuturePay. However, you can always split your order into two or more transactions. For example, if your FuturePay credit limit only allows for the price of  a mattress, you can simply purchase the mattress through FuturePay. Then, make a separate transaction for your remaining items and use a different payment method to complete your order. 


Personal Information
Is it safe to enter my personal information on your website?

Yes, Suissly.com is a secure site. All information is secure and our site is monitored by Hackersafe. See our privacy policy for more detail.


Warranty
What kind of warranty do you offer?

We offer a 10-year warranty that covers workmanship, which includes all materials and construction on our end. However, we do not cover accidents, spills or other cosmetic issues not caused by our assembly and/or shipping process. Please reference our full warranty here.

What is the best way to protect my new mattress?

A mattress protector, which can include waterproof mattress pads, is the easiest way to protect the warranty on your mattress. Should a problem arise, the mattress must be free of stains in order to qualify for a warranty exchange. Aside from keeping it free of stains, many mattress protectors have the ability to keep dust mites out of your new mattress and away from your skin. If you’re unsure of which mattress pad to purchase for your new Suissly bed, contact our Customer Service Experience team and we can help guide you.

How long will my mattress last, and when should I replace it?

It really depends on the materials within the mattress. A traditional innerspring mattress will usually last from 5-7 years. Our Suissly mattresses are guaranteed for 10 years with a limited warranty. Reference our warranty here. Its best to replace a mattress when sleep quality has degraded a noticeable amount. Mattresses in low-traffic areas will last longer than ones in master bedrooms or kids’ rooms. If you purchase a Suissly mattress, we can arrange to have your old mattress properly disposed of for you. 


Return/Exchange Policy
Can I exchange my mattress for a different one?

If you would like to exchange your mattress model for a different one, we would be happy to assist you in the process. The shipping would still be free, but we would charge the difference of the new model when applicable. Also, please be aware that there is a limit of one mattress exchange per customer.

What is the return policy?

Policy: Our goal is to make the process of a return as easy as possible; however, mitigating returns begins with better consumer education at the time the order is placed and ensuring each customer is paired with their perfect mattress.

Returns: We ask that you take advantage of the trial period. Sleep on the mattress for a minimum of 30 nights to allow your body to properly adjust to it.

We think you’ll love your new Suissly mattress, but if you don’t, you have up to 100 days to return or exchange it.
 
Our Customer Experience representatives will work with you to arrange a complimentary pick up of the mattress, where we will donate or recycle it.  

For our sheets and pillows, we ask that you return them within 100 days.

Please note that in order for us to donate your mattress or pillows, you MUST keep any/all law tags attached. If they are not attached, we will have to recycle them (donations will not be accepted). 

See our full policy here.


Shipping/Handling/Delivery
What shipping carrier do you use?

At Suissly, products are shipped using FedEX Ground and OnTrac, free of charge.

How long can I keep my mattress packaged in the box?

We have a feeling you’ll be so excited to receive your new mattress that you just won’t be able to wait to open it! But, if you do need to wait, we ask that you remove it from the packaging within 30 days. Waiting longer than 30 days could potentially void your warranty and compromise the integrity of the product.

Do you ship internationally?

We do not ship internationally at this time. However, we will get there, so stay tuned!

How much will shipping and handling cost me?

Shipping and handling is FREE to the continental 48 United States. Shipping to Hawaii and Alaska are not available at this time.

How do I change or cancel an order once it has been placed?

If for any reason you need to cancel or change your order please contact us immediately via phone or email so we can best accommodate you. We make all attempts to ship orders as quickly as possible and the sooner you let us know, the sooner we can catch your order from shipping. If for any reason we are unable to catch your order from shipping, we advise that you reject or “bounce” your order upon arrival. This way, it will come right back to us. 

How soon can I have my Suissly mattress delivered?

Our normal lead time on mattress orders is 3-5 business days. However, in high-demand circumstances, lead times can take up to 12 days, depending upon location. If you're in need of a mattress in a hurry, please reach out to our Customer Experience team for a more specific estimate.

Can I place my order on hold?

We understand that there can be situations where you might need to put your order on hold. Whether you're out of town or have something come up last minute, we try to be flexible and understanding. If you need to place your order on hold, please call our Customer Experience team at (844)642-3179 to place the initial order so we can be sure that your order is held until the desired ship date.


General Questions
Will the mattress help improve my sleep quality?

It’s important that your mattress and pillow are supportive and comfortable in order to achieve a great night’s sleep. Since we offer 4 versatile models of the Suissly mattress, as well as two plush pillows with two firmness levels, we really believe that we have a mattress and pillows that would allow just about anyone to have a great quality of sleep!

Why should I purchase my mattress online?

With any big purchase, we feel that the buying process should be as simple and straightforward as possible. We understand that it’s a big decision, however, with our knowledgeable team of Customer Experience agents, we truly believe we can help you find just what you’re looking for. The process of buying a mattress online is way easier and more effortless in comparison to going to a retail mattress store and dealing with an overwhelming amount of products and sales people.
To put your mind at ease, our 100-day risk-free trial allows plenty of time for your body to properly adjust to your new mattress. 

Will my current base or frame be okay or do I need to purchase a new one?

Our mattresses will work with just about any surface, including but not limed to foundations, platform beds, slatted foundations, adjustable foundations, and even the floor. If you have a particular question about your foundation, please contact our Customer Experience team and we’ll help you in any way we can.

Gift with Purchase

At Suissly, we want you to have the best night's sleep possible. For that reason, we chose to give our valued customers a special gift. The purchase of a mattress includes our Suissly made lavender spray, and the purchase of a pillow(s) and or sheet set comes inclusive with our Suissly made lavender sachet.
Lavender buds, as well as the essential oil, have many known medicinal properties, such as reducing anxiety, minor depression and insomnia. This ultimately leads to a more restful sleep.
Lavender is not only comprised of calming properties, but can also be used as an antibacterial and antifungal agent. We believe in supporting our community and knowing the people behind the products that we offer. For that reason, we proudly source our lavender locally from Santa Ynez, California. 

Do you offer gift wrapping?

Unfortunately, we do not offer gift-wrapping at this time. However, that will change in the near future, so please check back with us!

Why the name Suissly?

Well it’s actually a pretty sweet story. Suissly’s global headquarters are located in Switzerland, which happens to be the birthplace of our first mattress design. This beautiful country had such a huge impact on how we got started, so we wanted to keep the name in the business. We took the French version of “Swiss”, which is how the name Suissly was born.

How do I dispose of my old mattress?

We understand that getting rid of your old mattress can be somewhat of a challenge, but we're here to help make that process a little easier on your end! Feel free to send us an email to hello@suissly.com for more details regarding the removal of your old mattress.

How much do the mattresses, pillows, and sheets cost?

Below are the prices for all of our Suissly mattresses, pillows, and sheets. 


Mattresses

Model Twin Twin XL Full Queen King Cal King
Medium Soft $699 $749 $849 $899 $1199 $1199
Medium $699 $749 $849 $899 $1199 $1199
Medium Firm $749 $799 $949 $999 $1299 $1299
Firm $749 $799 $949 $999 $1299 $1299

Pillows
Model Price
Medium Soft Jumbo $70
Medium Soft King $80
Medium Firm Jumbo $75
Medium Firm King $85

Sheets
Twin Twin XL Full Queen King Cal King
$109 $119 $129 $139 $159 $159
What are the dimensions of the mattresses and how much do they weigh? Below is a table for each mattress model that includes mattress dimensions, shipping dimensions, mattress weight, and shipping weight. 

Comfort Level: Medium Soft
(Coil base, Visco mid-layer, California Dream Foam top)  
Size: Twin Twin XL Full Queen King Cal King
Mattress Dims (in. LxWxH): 75 x 39 x 10 80 x 39 x 10 75 x 54 x 10 80 x 60 x 10 80 x 76 x 10 84 x 72 x 10
Shipping Dims (in. LxWxH): 62.5 x 17 x 17 62.5 x 17 x 17 62.5 x 17 x 17 62.5 x 17 x 17 78.5 x 17 x 17 78.5 x 17 x 17
Mattress Weight (lb): 47.5 50.5 69 80 101.5 101.5
Shipping Weight (ib): 53.5 56.5 75 86 109.5 109.5
Comfort Level: Medium 
(Foam base, Visco mid-layer, California Dream Foam top)
Size: Twin Twin XL Full Queen King Cal King
Mattress Dims (in. LxWxH): 75 x 39 x 10 80 x 39 x 10 75 x 54 x 10 80 x 60 x 10 80 x 76 x 10 84 x 72 x 10
Shipping Dims (in. LxWxH): 62.5 x 17 x
17
62.5 x 17 x
17
62.5 x 17 x
17
62.5 x 17 x
17
78.5 x 17 x
17
78.5 x 17 x
17
Mattress Weight (lb): 37 39.5 53.5 62 78.5 78.5
Shipping Weight (lb): 43 45.5 59.5 68 86.5 86.5
Comfort Level: Medium Firm
(Coil base, Visco mid-later, Latex top)
Size:
Twin
Twin XL
Full
Queen
King
Cal King
 
Mattress Dims (in. LxWxH):
75 x 39 x 10
80 x 39 x 10
75 x 54 x 10
80 x 60 x 10
80 x 76 x 10
84 x 72 x 10
Shipping Dims (in. LxWxH):
62.5 x 17 x 17
62.5 x 17 x 17
62.5 x 17 x 17
62.5 x 17 x 17
78.5 x 17 x 17
78.5 x 17 x 17
Mattress Weight (lb):
38
41
55
64.5
81.5
81.5
Shipping Weight (lb):
44
47
61.5
70.5
89.5
89.5
Comfort Level: Firm
(Foam base, Visco mid-layer, Latex top) 
Size:
Twin
Twin XL
Full
Queen
King
Cal King
Mattress Dims (in. LxWxH):
 75 x 39 x 10
80 x 39 x 10
75 x 54  x 10
80 x 60 x 10
80 x 76 x 10
84 x 72 x 10 
Shipping Dims (in. LxWxH):
62.5 x 17 x 17
62.5 x 17 x 17
62.5 x 17 x 17
62.5 x 17 x 17
78.5 x 17 x 17
78.5 x 17 x 17
Mattress Weight (lb):
41
43.5
60
69
87.5
87.5
Shipping Weight (lb):
47
49.5
66
75
95.5
95.5
Technical Specs Comfort Level: Medium Soft
(Coil base, Visco mid-layer, California Dream Foam top)  
Layers Height Material
Top 1.5" California Dream Foam (2.5pcf)
Mid-Layer 1.5" Visco-elastic Foam (3pcf)
Base (bottom) 7" Polyeurothane Foam + Coils
Coil Count: Twin: 464, Twin XL: 496, Full: 638, Queen: 775, King: 992, Cal King: n/a


Comfort Level: Medium 
(Foam base, Visco mid-layer, California Dream Foam top)
Layers Height Material
Top 1.5"  California Dream Foam (2.5 pcf)
Mid-Layer 1.5" Visco-elastic Foam (3 pcf)
Base (bottom) 7" Polyeurothane Foam (1.8 pcf)


Comfort Level: Medium Firm
(Coil base, Visco mid-later, Latex top)
Layers Height Material
 
Top
1.5" Latex (14 ILD)
Mid-Layer 1.5" Visco-elastic Foam (3 pcf)
Base (bottom) 7" Polyeurothane Foam + Coils
Coil Count: Twin: 464, Twin XL: 496, Full: 638, Queen: 775, King: 992, Cal King: n/a


Comfort Level: Firm
(Foam base, Visco mid-layer, Latex top) 
Layers Height Materials
Top 1.5" Latex (14 ILD)
Mid-Layer 1.5" Visco-elastic Foam (3 pcf)
Base (bottom) 7" Polyeurothane Foam (1.8 pcf)